(EN) Call Center Certification Program

Current Status

Not Enrolled

Price

Closed

Get Started

This course is currently closed

Course Content

1️⃣ Professional Communication Skills
2️⃣ Active Listening
3️⃣ Handling Difficult Customers
4️⃣ Product & Service Knowledge
5️⃣ Call Structure & Control
6️⃣ CRM & System Usage
7️⃣ Time Management & Efficiency
8️⃣ Sales & Upselling Techniques (If Sales-Based)
9️⃣ Compliance & Data Protection
🔟 Stress Management & Professional Attitude
Final question