Course Content
1️⃣ Professional Communication Skills
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2️⃣ Active Listening
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3️⃣ Handling Difficult Customers
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4️⃣ Product & Service Knowledge
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5️⃣ Call Structure & Control
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6️⃣ CRM & System Usage
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7️⃣ Time Management & Efficiency
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8️⃣ Sales & Upselling Techniques (If Sales-Based)
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9️⃣ Compliance & Data Protection
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🔟 Stress Management & Professional Attitude
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Final question
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